Support

Tooth Moment - Technical Support & FAQ

Medical Disclaimer: Tooth Moment provides AI analysis for personal health reference only and does not constitute medical diagnosis. For any oral health issues, please visit a qualified dental professional.

App Information

Getting Started

  1. Launch Tooth Moment on your iPhone.
  2. Complete the onboarding tour to learn about core features.
  3. Review and accept the medical disclaimer.
  4. Grant camera permission when prompted (used only for local teeth photos).
  5. Tap the center camera button to capture your first tooth photo.
  6. The on-device AI will analyze the photo and provide instant feedback.

Frequently Asked Questions

Q: Does Tooth Moment upload my photos to the cloud?

A: No. All photos are stored only on your device's local sandbox. The AI runs entirely on-device using Core ML. Nothing ever leaves your phone.

Q: Why does the app ask for camera permission?

A: Camera permission is required only to capture teeth photos for local AI analysis. Photos are saved to the app's private storage and are never transmitted.

Q: Do I need to create an account or sign in?

A: No account, no login, no registration. Tooth Moment works completely offline.

Q: Is the AI analysis a medical diagnosis?

A: No. The AI analysis is for personal reference only and does not replace professional dental diagnosis. Please consult a licensed dentist for any oral health concerns.

Q: How do I delete my data?

A: All data is stored locally. You can delete individual photos/records within the app, or uninstalling the app will permanently remove all associated data.

Q: Which iOS devices are supported?

A: Any iPhone or iPad running iOS 16.0 or later. The on-device AI benefits from Apple Neural Engine (A11 chip and newer).

Q: How does the brushing timer work?

A: The 2-minute brushing timer follows the dentist-recommended 30-second-per-quadrant method. Switch quadrants when the timer prompts you.

Q: What is the FDI tooth chart?

A: The FDI (Federation Dentaire Internationale) notation is the international standard for identifying teeth. Tap any tooth in the chart to mark its status (healthy, filled, missing, etc.).

Troubleshooting

Contact Support

For technical issues, feedback, or feature requests, please contact us:

📧 Email Support

leekitson102@gmail.com

We typically respond within 24-48 hours.

Refund Policy

If you are not satisfied with Tooth Moment, you may request a refund through Apple's App Store refund process:

  1. Visit https://reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Locate the Tooth Moment purchase
  4. Select "Request a refund" and follow the prompts